Questions and Answers

Arrivals

1. Foreigners who enter Costa Rica before August 1st, 2021, must abide by the following:

Foreigners who enter Costa Rica before August 1st, 2021, must abide by the following:

  1. a. Complete the epidemiological digital form HEALTH PASS available on the website https://salud.go.cr.
  2. b. Travel medical insurance – international or purchased in Costa Rica. See details in questions # 7 of this section.
  3. c. Compliance with all sanitary measures within the air terminal.

Foreigners who enter Costa Rica after August 1st, 2021, must abide by the following:

  • a. Complete the epidemiological digital form HEALTH PASS available on the website https://salud.go.cr.
    The Health Pass can only be completed within 72 hours of arriving in the country. It must be accessed in updated browsers with the exception of Internet Explorer. One form must be completed per person, including minors, without exception.
  • b. Travel policy.

* Important update for minors and individuals who are fully vaccinated *

As of August 1, 2021, all tourists under 18 years of age can enter the country without a travel policy, all tourists who are fully vaccinated against COVID-19 and inoculated with Moderna, Pfizer-BioNTech, AstraZeneca or Johnson & Johnson can enter the country without a travel policy.

The last dose of the vaccine must have been applied at least 14 days before arrival in Costa Rica.

Vaccinated tourists must attach the vaccination certificate to the Health Pass. As proof, vaccination certificates and vaccination cards that contain at least the following information will be accepted:

  1. 1. Name of the person who received the vaccine
  2. 2. Date of each dose
  3. 3. Pharmaceutical house

In the case of U.S. travelers, the “COVID-19 vaccination record card” will be accepted.

2. Do foreign passengers have to comply with a sanitary order?

The Government of the Republic does not require coronavirus detection tests, nor does it issue sanitary confinement orders to enter the country by air or land.

3. Will Costa Ricans entering the country have a sanitary order?

The Government of the Republic does not require coronavirus detection tests, nor does it issue sanitary confinement orders to enter the country by air or land.

4. What requirements must the resident person meet?

  • a. The form called Health Pass, for the corresponding health control at the time of entry into the country.
  • b. They must present the current immigration identification document for foreigners (DIMEX) with the corresponding exceptions provided by the General Directorate of Foreign Migration.
  • c. Proof of payment of the current social security insurance or have any of the travel insurance covered by a minimum coverage of 22 days (the same time for the resident to order their situation before the Costa Rican Social Security Fund).

If these requirements are not met, the authorities will not allow entry even though said person has an authorized stay.

 

5. Where can the form requested by the health authorities be accessed?

The passenger must fill out the digital form called Health Pass. It will be available at the address: https://salud.go.cr

6. What happens if the passenger did not complete the Health Pass?

The Health Pass can only be completed within 72 hours of arriving in the country. It must be accessed in updated browsers except for Internet Explorer. One form must be completed per person, including minors, without exception.

7. At what point should the foreign passenger buy their travel insurance?

The passenger has the possibility of purchasing local insurance offered by the Instituto Nacional de Seguros (INS), Sagicor and BlueShield.

In the case of international insurance, the tourist must request from their insurer a certification issued in English or Spanish, stating at least three conditions:

  1. 1. Validity of the effective policy during the visit in Costa Rica.
  2. 2. Guarantee coverage for medical expenses in cases of pandemic disease COVID 19 in Costa Rica, for at least US $ 50,000 (fifty thousand dollars of the United States of America).
  3. 3. Minimum coverage of US $ 2,000 for extended lodging expenses due to pandemic disease.

In both cases, insurance must be purchased prior to completing the HEALTH PASS.

IMPORTANT: For international policies, the minimum coverage was set at $50,000, while for policies sold by Costa Rican insurers the minimum was set at $20,000.

Foreigners with temporary or permanent residence, or temporary category who return to Costa Rica, and who are not up to date with the corresponding payments with the Costa Rican Social Security Fund, must acquire a temporary local insurance for 22 days or an international insurance that complies with the same requirements that are applied to a foreign tourist.

In the case of foreigners with the immigration category of permanent or temporary resident, or special category in the latter case (with the exception of the Student Subcategory), they must demonstrate the assurance by the Costa Rican social security, which is in force and can be verified in the link: https://sfa.ccss.sa.cr/servMedicos/validarDerechos.do

Tourists who are in transit through the country must purchase insurance with a minimum coverage of five days.

Departures

1. What measures are required of passengers who depart Costa Rica?

For International Departures, all passengers must consider the following measures:

a. Only passengers scheduled to travel will be permitted to enter the lobby of the international terminal.

b. Masks are mandatory.

c. Thermal cameras will take body temperature measurements on the access bridges to the lobby.

d. Sanitizing stations and disinfectant mats will be available at the entrance to the international terminal.

e. Once passengers enter the lobby, they must proceed with the airline’s check-in process at self-serve kiosks or at the passenger service counters. If you have already completed the check-in process online (and you don’t have any baggage to check), please proceed directly to Immigration.

f. All passengers must respect signage marking minimum physical distance.

g. Airlines will establish procedures to organize the small group boarding process (10 passengers at a time).

2. How many hours before my flight should I arrive at the airport?

The recommended airport arrival time is a minimum 3 hours before your flight is scheduled to depart. For long-distance journeys, we recommend arriving at least 4 hours in advance of your departure.

3. What happens in the case of disabled travelers who are unable to transport themselves?

In these specific cases only, the passenger will be allowed to enter the airport with a companion. Both passenger and companion must respect the health safety guidelines required in the international terminal lobby.

4. What changes have been made to the check-in process?

AERIS recommends that all passengers carry out the respective web check-in process, in advance of travel, as offered by each airline. For the in-person check-in process at Juan Santamaría International Airport, passengers may use any of the 30 self-check-in stations.

Self check-in facilitates the departure process, making it easy to complete check-in independently, efficiently, and quickly. Additionally, each self check-in station will be sanitized in a timely manner, for the safety and health of passengers.

In the case of families or groups checking luggage, it is recommended that one person per family complete the process. If the passenger decides on the traditional check-in process, s/he must respect the defined lines and physical distancing signage. Additionally, a protective acrylic barrier will be erected between airline officials and passengers.

Passengers who complete the check-in process online (and who do not have baggage to check), should proceed directly to Immigration.

5. Will the same measures that apply at the airport, also apply onboard?

Each airline has established its own travel and flight protocols. We recommend passengers contact their airline directly, to learn about onboard measures and protocols.

6. Are airport shops open?

Shops within Juan Santamaría International Airport are open to passengers who arrive and depart the airport. All commercial operations and services will adhere to requirements from the Costa Rican Ministry of Health, in order to protect traveler safety.

7. What happens if protocols are breached?

The airport community remains committed to providing the best and safest travel experience for passengers entering/departing through Juan Santamaría International Airport. In the event that an air terminal employee or passenger violates any directive, Airport Police will be called to handle the situation and to proceed as established by authorities.

COOPETRANSTURA

Taxis oficiales del Aeropuerto Internacional Juan Santamaría, vehículos color naranja. Ofrecemos servicios de transporte de pasajeros desde y hacia el aeropuerto 24 horas los 365 días del año, con una amplia flota de vehículos a escoger tipo sedán, vehículos híbridos, microbuses, y unidades para la atención de pasajeros con condiciones especiales de movilidad.

Nuestros conductores son bilingües y capacitados en relaciones humanas e información turística. Nos caracterizamos por ser puntuales y damos una atención personalizada a nuestros pasajeros.

Brindamos garantía de seguridad y respaldo gracias a que contamos con pólizas de seguros con cobertura total por accidentes.

Para reservaciones y/o consultas:

Teléfono: +(506) 2440-4444 y +(506) 2440-3113

Por website: www.officialairportsjotaxi.com

Whatsapp: +(506) 8475-36-39

COOPETRANSTURA

Official taxis from Juan Santamaría International Airport, orange vehicles We offer passenger transport services to and from the airport 24 hours a day, 365 days a year, with a large fleet of vehicles to choose from, sedan type, hybrid vehicles, minibuses, and passenger care units with special mobility conditions.

Our drivers are bilingual and trained in human relations and tourist information. We are known for being punctual and give personalized attention to our passengers.

We provide security and support guarantee because we have insurance policies with full accident coverage.

For reservations and / or inquiries:

Phone: +(506) 2440-4444 y +(506) 2440-3113

Website: www.officialairportsjotaxi.com

Whatsapp: +(506) 8475-36-39