Questions and Answers

Arrivals

1. What countries are currently allowed to operate commercial flights into Costa Rica?

a. Canada: Flights from Canada, for citizens and residents of Canada and for citizens and residents of the European Union, Schengen Area and United Kingdom.

b. United States of America: Residents of the following states: New York, New Jersey, New Hampshire, Vermont, Maine, Connecticut, Pennsylvania, Massachusetts, Colorado, Washington, Oregon, Wyoming, Arizona, New Mexico, Michigan, Rhode Island, California yand Ohio.

As of October 15:  States of Florida, Georgia and Texas.

c. Mexico

d. Central America: flights from Belize, Guatemala, El Salvador, Honduras, Nicaragua, and Panama, starting on October 15.

e. Caribe: Flights from Jamaica

f. South America: Flights from Uruguay, for citizens and residents of Uruguay.

g. European Union, Schengen Area and the United Kingdom: Flights from the European Union, Schengen Area and United Kingdom, for citizens and residents of the European Union, Schengen Area and United Kingdom.

h. Asia: Flights from Japan, South Korea (the Republic of Korea), Thailand, Singapore, and the People’s Republic of China (PRC), for citizens and residents of Japan, South Korea (the Republic of Korea), Thailand, Singapore, and the People’s Republic of China (PRC).

i. Oceania: Flights from Australia and New Zealand, for citizens and residents of Australia and New Zealand.

2. As of August 1, what are the requirements for tourists entering Costa Rica?

Tourists entering Costa Rica from destinations approved by the Government of Costa Rica must:

a. Complete the digital Health Pass form, available online athttps://salud.go.cr.

b. Have a negative PCR-RT test; the sample must be taken a maximum 72 hours before travel to Costa Rica.

c. Passengers coming from the USA must demonstrate, via their driver’s license, that they live in one of the states authorized as of their arrival date.

d. Travel medical insurance, either an international policy or one purchased in Costa Rica. For more details, please see questions #8 and #9 of this section.

e. Body temperature measurements will be taken for all passengers. Passengers will also be required to walk over disinfectant mats.

f. The use of masks is mandatory.

g. Comply with all measures within the air terminal.

3. Are foreign passengers (tourists) required to quarantine?

No. Foreign tourists who travel to Costa Rica by air must prove that they have resided, for a minimum of 14 days, in one of the countries authorized by the Costa Rican Ministry of Health. Tourists must also comply with measures established by local authorities. No quarantine is required of foreign tourists.

4. Are entering Costa Ricans required to quarantine?

Costa Rican citizens entering the country with a negative PCR-RT test performed 72 hours before
flight will not get/receive sanitary order.

5. What entry requirements apply to Costa Rican legal residents?

Legal residents are required to:

a. Complete the Health Pass form, for corresponding medical controls at the time of entry into Costa Rica.

b. Present a current immigration identification document for foreigners (DIMEX), with corresponding exceptions as provided by the General Directorate of Foreign Migration.

c. Provide proof of current payment status with the Costa Rican Social Security (CCSS) or have one of the tourist insurance policies valid for a minimum 22 days (the required time for a resident to update their CCSS status).

In addition, legal residents must comply with the sanitary measures required by the Ministry of Health for the care of COVID-19, including compliance with the sanitary isolation (quarantine) order. If these requirements are not met, authorities will not allow entry into Costa Rica, even though said person has residency.

Optionally, and to avoid a sanitary isolation (quarantine) order, Costa Rican residents who enter Costa Rica from a country authorized by the Ministry of Health and who can demonstrate that they have resided there for a minimum 14 days, may also present negative COVID-19 results, via PCR-RT test, under the terms established by the Costa Rican Health authority.

6. Where can I access the form required by Costa Rican health authorities?

Passengers must fill out the digital Health Pass form. It will be available online at https://salud.go.cr.

7. What happens if a passenger does not complete the Health Pass?

If tourists do not fill out the form prior to travel, they may do so at the airport; there is a free Wi-Fi connection available to access this form. Passengers must also purchase the required travel insurance online and a negative COVID-19 PCR test is required before boarding a flight, in order to have results in hand to complete the form. If you did not take a COVID-19 test before boarding your flight, you will not be allowed to enter Costa Rica.

Costa Ricans and Costa Rican Legal Residents: If you did not fill out the form, you may do so at the airport.

8. Can insurance be purchased before filling out the Health Pass?

Yes, you can buy the required travel insurance in advance. Approved local policies are sold through the National Insurance Institute (INS) and via Sagicor.

9. Will an international health insurance policy be accepted?

Yes. Tourists with an international insurance policy must request a certification from their insurer, issued in English or Spanish and stating at least three conditions:

  1. 1. Policy validity, effective for the duration of the tourist’s visit to Costa Rica.
  2. 2. A guarantee of coverage for medical expenses, with pandemic coverage for COVID-19 in Costa Rica, for at least US $50,000 (fifty thousand dollars of the United States of America).
  3. 3. Minimum coverage of US $2,000 for extended lodging expenses due to illness associated with the pandemic.

Departures

1. What measures are required of passengers who depart Costa Rica?

For International Departures, all passengers must consider the following measures:

a. Only passengers scheduled to travel will be permitted to enter the lobby of the international terminal.

b. Masks are mandatory.

c. Thermal cameras will take body temperature measurements on the access bridges to the lobby.

d. Sanitizing stations and disinfectant mats will be available at the entrance to the international terminal.

e. Once passengers enter the lobby, they must proceed with the airline’s check-in process at self-serve kiosks or at the passenger service counters. If you have already completed the check-in process online (and you don’t have any baggage to check), please proceed directly to Immigration.

f. All passengers must respect signage marking minimum physical distance.

g. Airlines will establish procedures to organize the small group boarding process (10 passengers at a time).

2. How many hours before my flight should I arrive at the airport?

The recommended airport arrival time is a minimum 3 hours before your flight is scheduled to depart. For long-distance journeys, we recommend arriving at least 4 hours in advance of your departure.

3. What happens in the case of disabled travelers who are unable to transport themselves?

In these specific cases only, the passenger will be allowed to enter the airport with a companion. Both passenger and companion must respect the health safety guidelines required in the international terminal lobby.

4. What changes have been made to the check-in process?

AERIS recommends that all passengers carry out the respective web check-in process, in advance of travel, as offered by each airline. For the in-person check-in process at Juan Santamaría International Airport, passengers may use any of the 30 self-check-in stations.

Self check-in facilitates the departure process, making it easy to complete check-in independently, efficiently, and quickly. Additionally, each self check-in station will be sanitized in a timely manner, for the safety and health of passengers.

In the case of families or groups checking luggage, it is recommended that one person per family complete the process. If the passenger decides on the traditional check-in process, s/he must respect the defined lines and physical distancing signage. Additionally, a protective acrylic barrier will be erected between airline officials and passengers.

Passengers who complete the check-in process online (and who do not have baggage to check), should proceed directly to Immigration.

5. Will the same measures that apply at the airport, also apply onboard?

Each airline has established its own travel and flight protocols. We recommend passengers contact their airline directly, to learn about onboard measures and protocols.

6. Are airport shops open?

Shops within Juan Santamaría International Airport are open to passengers who arrive and depart the airport. All commercial operations and services will adhere to requirements from the Costa Rican Ministry of Health, in order to protect traveler safety.

7. What happens if protocols are breached?

The airport community remains committed to providing the best and safest travel experience for passengers entering/departing through Juan Santamaría International Airport. In the event that an air terminal employee or passenger violates any directive, Airport Police will be called to handle the situation and to proceed as established by authorities.

COOPETRANSTURA

Taxis oficiales del Aeropuerto Internacional Juan Santamaría, vehículos color naranja. Ofrecemos servicios de transporte de pasajeros desde y hacia el aeropuerto 24 horas los 365 días del año, con una amplia flota de vehículos a escoger tipo sedán, vehículos híbridos, microbuses, y unidades para la atención de pasajeros con condiciones especiales de movilidad.

Nuestros conductores son bilingües y capacitados en relaciones humanas e información turística. Nos caracterizamos por ser puntuales y damos una atención personalizada a nuestros pasajeros.

Brindamos garantía de seguridad y respaldo gracias a que contamos con pólizas de seguros con cobertura total por accidentes.

Para reservaciones y/o consultas:

Teléfono: +(506) 2440-4444 y +(506) 2440-3113

Por website: www.officialairportsjotaxi.com

Whatsapp: +(506) 8475-36-39

COOPETRANSTURA

Official taxis from Juan Santamaría International Airport, orange vehicles We offer passenger transport services to and from the airport 24 hours a day, 365 days a year, with a large fleet of vehicles to choose from, sedan type, hybrid vehicles, minibuses, and passenger care units with special mobility conditions.

Our drivers are bilingual and trained in human relations and tourist information. We are known for being punctual and give personalized attention to our passengers.

We provide security and support guarantee because we have insurance policies with full accident coverage.

For reservations and / or inquiries:

Phone: +(506) 2440-4444 y +(506) 2440-3113

Website: www.officialairportsjotaxi.com

Whatsapp: +(506) 8475-36-39